Privacy Policy
Last updated: 9 October 2026
This notice explains how ECOPROCORK Ltd uses personal information when you visit our website, contact us, request applicator support, enquire about training, subscribe to updates or use our shop.
Who is responsible and how to contact us
ECOPROCORK Ltd is responsible for the personal information we collect through these services. For a privacy question or a request about your information, email in**@********rk.com or telephone 0121 724 0280.
Our published business contact address is Unit 3.11, Cannock Chase Enterprise Centre, Walkers Rise, Rugeley Road, Hednesford, Cannock, WS12 0QU.
The information we use
- Contact details, such as your name, email address, telephone number and business or organisation.
- Project details you provide, such as a postcode, property type, surfaces, photographs, approximate area, timing and the work you are considering.
- Training enquiries, including trade, organisation, attendee requirements and an optional CITB number.
- Account, order, delivery and payment-reference information needed to provide shop services.
- Newsletter choices and the record of your communication preferences.
- Technical information used to operate and protect the website, such as IP addresses, browser information, security events and cookie choices.
Some fields are needed so we can respond or provide the service you request. Optional fields help us understand your needs. Please provide only information relevant to your enquiry and avoid uploading personal documents or identifiable people where a photograph of the building surface is sufficient.
Why we use it and our lawful bases
- Enquiries, quotations, orders and training: to respond to a request, take steps you ask for before a contract, and provide agreed services.
- Running and protecting our business: our legitimate interests in managing enquiries, maintaining useful customer records, preventing misuse and keeping the website reliable. We consider the impact on individuals when relying on these interests.
- Legal and accounting records: to meet applicable legal obligations.
- Marketing and non-essential tracking: consent where required. You can withdraw consent without affecting the lawfulness of earlier processing.
Making a project or training enquiry does not, by itself, constitute consent to marketing. You can unsubscribe from marketing messages or contact us to update your preferences.
Applicator introductions
If you ask for applicator support, we may share relevant contact and project details with the applicator identified for your enquiry so they can assess the work and respond. The form explains the proposed sharing. An introduction does not guarantee suitability, availability or a quotation.
An independent applicator is responsible for the information it uses for its own quotations, contracts and services. Ask that business for its privacy information when dealing with it directly.
Service providers and records
We use service providers for website hosting, email delivery, customer relationship management, payment processing, accounting, security and controlled backups. Information is shared as needed for the relevant service, rather than making the whole enquiry record available to every provider.
Contact and training enquiries may be recorded in WordPress submissions, our enquiry mailbox and the ECOPROCORK Pipedrive CRM. Website backups may include those records. Newsletter preferences are handled separately from project enquiries. Payment providers process payment information for shop transactions.
We may also disclose information where necessary to comply with a legal obligation or to establish, exercise or defend legal rights.
Cookies, social content and other websites
Essential website functions include account sessions, security and shop operation. Non-essential analytics or marketing technologies require the applicable choices and permissions. You can manage your cookie choices using the website controls and your browser; restricting essential cookies may prevent some functions from working.
Some pages display content from services such as Instagram or YouTube. Those services may receive technical information when their content is loaded and operate under their own privacy policies. Following an external link takes you to a separate website.
International processing
Some providers may process information outside the UK. Where this occurs, appropriate safeguards or another lawful transfer arrangement are required. Contact us for information about the providers and safeguards relevant to your enquiry.
How long information is kept
Retention depends on the purpose of the record. We consider whether an enquiry is resolved, whether there is an ongoing project or customer relationship, relevant contract and warranty needs, accounting or other legal requirements, and any need to handle a complaint or legal claim. Information should not be kept longer than those purposes require.
Marketing preferences are retained while needed to manage the subscription. A limited suppression record may be kept to respect an unsubscribe or objection. Copies in restricted backups follow the backup rotation schedule. Contact us if you need the retention criteria for a particular record.
Security
We use appropriate technical and organisational measures to protect information, including access controls, secure connections and encryption where appropriate. Access should be limited to people and providers who need it for their work. No online service can promise absolute security; please tell us promptly if you believe information has been misused.
Your rights and choices
Depending on the circumstances, you can ask for access to your information, correction, erasure, restriction of use or a portable copy, and you can object to certain processing. You can withdraw consent where we rely on it and object to direct marketing at any time.
Contact in**@********rk.com with your request. We may need to check identity proportionately before releasing or changing information. Some records may need to be retained to meet legal obligations or handle legal claims.
You can raise a concern with us and can also complain to the Information Commissioner’s Office, the UK data protection regulator.
Changes to this notice
We will update this page when our services or use of information change. The date above identifies the current version.